GhostBed is an American mattress brand (by Nature’s Sleep) known for its “bed‑in‑a‑box” approach and strong cooling technology—ideal for hot sleepers. Their flagship models include the Classic, Signature Hybrid, Luxe, 3D Matrix Hybrid, and even a Massage Foam Mattress. Built with layers of gel memory foam, latex-like bounce foam, and high-density bases, they offer robust support, motion isolation, and edge stability. Notable perks include free domestic shipping, an optional white-glove setup, a 101-night sleep trial, and 20–25-year warrantiesReviewers and experts commend the Luxe for its top-tier cooling (via “Ghost Ice” phase-change fabric) and plush yet supportive feel However, customer service has drawn criticism—especially regarding returns, delays, restocking fees, and trial policy transparency. Multiple Reddit users describe frustrating refund experiences, unwieldy restocking penalties, and unresponsive supportTrustpilot and BBB ratings remain low (around 1.1–1.2/5), though Amazon reviews are more positiveIn summary: GhostBed offers advanced cooling, strong support, and value-packed warranties—but potential buyers should proceed cautiously, especially regarding customer service and return policies